Frequently Asked Questions
Everything you need to know about your vinyl experience at Resident Vinyl.
How do you package vinyl records for shipping?
We use heavy-duty, corrugated cardboard mailers specifically designed for vinyl. Each record is reinforced with stiffener pads to prevent corner dings and seam splits during transit.
What is your return policy for opened records?
We accept returns on unopened items within 30 days. If a record is opened and found to have a manufacturing defect or significant warping, we will provide a full replacement or store credit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
How can I track my order?
Once your order has been processed and shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are all the records you sell brand new?
Unless explicitly marked as 'Pre-owned' or 'Vintage' in the product description, all vinyl records on our site are brand new, factory-sealed pressings.